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Terms and Conditions

Fixed Flight Timings

This helicopter tour follows fixed daily departure schedules for each destination. Passengers must strictly adhere to the designated Estimated Time of Departure (ETD) each day. Failure to comply will result in the passenger being marked as a NO-SHOW. The final and accurate flight timings will be shared one day prior to the Yatra

Passenger's Weight

  • Passengers must provide their accurate body weight at the time of booking. If a discrepancy is found during travel that causes the total aircraft weight to exceed the limit of 450 kg, the affected passenger(s) will be de-boarded and their Heli-tour will be cancelled—no refunds will be provided in such cases.
  • Mandatory weighing will be conducted prior to boarding. If the actual weight exceeds the declared weight at the time of booking, boarding will be denied. Additionally, we reserve the right to reshuffle passengers to ensure optimal weight distribution for safe flying conditions in the hills.

Overweight Charges : Per Seat Basis Only

Excess weight charges for the Char Dham helicopter tour are fixed at ₹2,500 per kilogram, applicable to passengers whose body weight exceeds 75 kg. In case of any discrepancy in the declared weight, charges based on the excess weight will apply. The applicable amount will be collected either at the hotel prior to the day of departure or at the helipad before flight boarding.

Overweight Charges : Per Seat Basis Only

Only 5 Kg baggage per passenger will be permitted. Passengers are advised not to carry big suitcases as there is very small baggage space inside helicopter.

Passengers bringing excess baggage might not be allowed to take the same in the chopper by pilot. To address this, our staff provides duffle bags to all passengers during briefing. The total baggage allowance is determined based on the group’s combined body weight. If the total exceeds the permissible limit of 450 kg, excess luggage will be transported by road, and the additional cost will be shared among all passengers in that helicopter.

Infant

Children above the age of 2 years will be considered full ticket. Infants below 02 Yrs /12 Kg are carried free of charge. In case of verification of age, ID proof (Birth certificate) of the child shall be checked

Bad Weather And Force Majeure Disclaimer

Helicopter operations in hilly terrain are highly susceptible to unpredictable factors such as adverse weather conditions and various Force Majeure events. These may include delayed Air Traffic Control clearances or permissions, VVIP movements, valley flying restrictions issued by the Indian Air Force (NOTAM), unexpected technical issues in the aircraft, illness of the flying crew, and late reporting of passengers at helipads, among other unforeseen circumstances. Passengers are advised to remain prepared for potential delays and inconveniences caused by these uncontrollable factors.

We strongly recommend that guests plan for an additional buffer day in Dehradun beyond the standard 05N/06D tour duration. This precautionary measure ensures flexibility in case of severe weather conditions or other disruptions that may lead to a tour extension.

Other Terms and Guidelines for Char Dham Helicopter Booking

  • AADHAR Card copies are to be shared by all Indian passengers, & passport in case of foreign nationals.
  • Any donations, tips, pitthu, palki/pony and porter charges shall be borne by the passengers.
  • SBTM has its own crew at all the Dham's. For any guidance or assistance, Passengers are free to reach out to them.
  • Network connectivity at Badrinath is very poor. BSNL & Jio are the main telecom services that work in these regions mostly, but not always. However, our staff shall be with the passengers for assistance at all times.
  • Passengers are advised to carry a small oxygen bottle with them as a precaution. It is available locally at all medical shops .
  • Although day temperatures at these locations are normal it becomes cold in the night and so passengers must carry woolen clothes with them.
  • All passengers are advised to carry their own medication.
  • We would like to inform our pilgrims that we do not provide insurance coverage for accidents, sickness, loss due to theft, or any other unforeseen circumstances. Therefore, we strongly recommend that pilgrims make their own arrangements for insurance coverage. Please note that all baggage and personal belongings are solely the responsibility of the client at all times.

Medical Emergencies

Company shall not be liable for any medical emergency on the ground to the party, thus advised guests to get the fitness certificate from doctor to travel to the high-altitude sector.

The Company reserves the right to refuse to carry any person whom it considers unfit for travel or what in the opinion of the company may constitute risk to the helicopter or to the persons on board. No refund shall be done to such passenger(s).

Rescheduling Of Booking

Rescheduling of booking to a next date will be done subject to availability and on payment of 20% of the cost. This will be permitted only if applied 15 days before journey date. In case the rescheduling is requested with less than 15 days to the journey then booking will be treated as cancelled and a fresh booking will be given subject to availability.

Payment Terms

  • Package Confirmation & Booking, please deposit the 50 % amount of the Tour cost to process the booking and the balance amount is to be paid 15 days before from your departure dates.
  • Passengers are only allowed to board or initiate the tour after completing the full and final payment for the tour.

Cancellation Policies

We acknowledge that unforeseen circumstances may necessitate a change in travel plans. Should you need to cancel a confirmed booking, the following charges will apply:
  • Administrative Fee : Upon confirmation of the booking, if the guest subsequently chooses to cancel, a deduction of 5% on the total package cost will be applicable, irrespective of the reason for cancellation.
  • Cancellation Charges Based on Notice Period : Up to 30 days prior to departure: 30% of the package amount
  • Up to 20 days prior to departure: 50% of the package amount
  • Within 14 days of departure: No refund will be provided
  • No Show: No refund will be provided
  • Credit Note :A credit note will be issued for any cancellation of a confirmed booking, subject to the above terms.

Force Majeure And Bad Weather Refunds:

In the event of adverse weather on any of the scheduled five days, we will make every effort to complete the Darshan on the following day. However, if we are completely unable to visit any Dham due to persistent weather conditions, a refund of approximately INR 20,000/- (Twenty Thousand Rupees) per seat will be provided, covering only the flying time cost for each affected Dham.

If flying from Dehradun is not possible due to weather conditions or any other reason, a 5% service charge along with the cost of utilized services—such as hotel accommodation and transportation—will be applicable.

Bad Weather & Force Majeure Policies :

In the event of flight cancellations or delays due to adverse weather conditions, technical issues, or other force majeure circumstances beyond the control of the company, Shiv Bhole Travel Mart LLP (SBTM) shall not be held liable for the disrupted flights. Refunds will be processed in accordance with our established refund policy. Please note that no compensation or reimbursement will be provided for accommodation, transportation, meals, or any additional travel expenses incurred by the guests due to flight cancellations.

If departure from Dehradun is not possible for any of the above-mentioned reasons, the tour will be considered cancelled, and refunds will be issued as per company policy. Guests may choose to reschedule their tour for the next available date, and a fresh booking can be initiated accordingly. Our team will share the available options to assist with rebooking.Any unused or remaining amount from the original booking may be applied toward the rescheduled tour. Any additional costs incurred will be borne by the guests.

Should guests wish to extend their package itinerary, such extensions will be subject to operational feasibility and will be charged separately.

In the event that adverse weather conditions prevent flights from Badrinath to Dehradun, guests will be responsible for arranging and covering the cost of their own hotel accommodation. If guests choose to travel back to Dehradun by road instead of waiting for the next day’s flight, all road travel expenses will likewise be borne by them. Under these circumstances, the company will not issue any refund.

For guests stranded at any Dham, if a group chooses to curtail their journey and return before the scheduled date, SBTM will assist in arranging road transport. However, the cost of this service shall be borne by the guests on a direct payment basis. No refunds will be issued for mid-tour cancellations initiated by the guests.

Disputes

Any disputes related to the legality, interpretation, application, or performance of the service or its terms and conditions shall be subject to the laws of Delhi Jurisdiction.

Bookings will be taken, considering there is an acceptance of the above – mentioned terms & conditions by the party.

We sincerely hope the above information is in order and as per your requirement. In case if you need any further information or clarification. Please feel free to get in touch with us.

Embark on a spiritual journey with the Chardham Yatra by helicopter, merging convenience with a divine experience. Book now to secure your place on this heavenly adventure.